Consumer Protection

Meet the CFPB:

The CFPB is four years old on July 21. Find out how the CFPB is working for consumers, and learn more about how it can help you. It's already returned $10 billion to consumers and handled over 600,000 consumer complaints.

News Release | U.S. PIRG | Consumer Protection

We Commend CFPB For Adding Consumer Stories To Public Complaint Database

Yesterday, the CFPB published the first batch (7,700) of consumer narratives or stories to the Public Consumer Complaint Database it began in 2011. We've used the database to publish five reports (so far) analyzing complaint trends in markets ranging from credit cards to student loans but we have also long urged the voluntary addition of stories to the data fields. Now, consumers can learn if what happened to them happened to anyone else. Now, researchers can track which banks are more responsive to particular problems and which ignore their customers. A good resource is now an excellent resource.

News Release | CoPIRG | Consumer Protection

In Wake of Poor Response to Data Breach, CoPIRG Offers Tips to Coloradans

In light of U.S. Office of Personnel Management’s (OPM) poor handling of data breaches reported earlier this month, CoPIRG produced identity theft tips for anyone affected in Colorado.

Today, the House Appropriations Committee, at the behest of both Wall Street and predatory lenders seeking to run amok, will vote to eliminate the CFPB's independence from the politicized appropriations process. Meanwhile, over at the CFPB, important work to protect consumers, including servicemembers, from unfair and predatory financial practices continues.

Data Breach Here, Data Breach There, Data Breach Everywhere!

By | Ed Mierzwinski
Consumer Program Director

UPDATED 10 June Re DHS Breach: If you shop with plastic, have health insurance, pay taxes, work for the federal government, or (fill in blank) you’re at risk of a data breach. And with so much information about you already available on the Internet, it’s best not to select easy-search security questions like “Where were you born?” or answers like “Pizza.” What’s your best defense against identity theft? No, it isn’t credit monitoring, it’s a security freeze.

News Release | CoPIRG | Consumer Protection

CoPIRG Applauds Governor Hickenlooper for Protecting Colorado Borrowers

Statement from CoPIRG Director Danny Katz

“Today Governor Hickenlooper stood up for Coloradans and vetoed HB15-1390, a last minute, special interest bill that would have increased borrowing costs on hard-working families across Colorado. This was rushed through with little debate, the proponent’s arguments were not supported by facts and the clear losers would have been the thousands of Coloradan’s whose interest rates would have jumped arbitrarily. We applaud the Governor for stopping this special interest giveaway. That's not how we do business in Colorado.”

News Release | CoPIRG | Consumer Protection

Weakened Consumer Advocate Approved By Legislature

Late Wednesday night the Legislature reauthorized a weakened version of Colorado’s Consumer Advocate, allowing the consumer watchdog to continue to advocate for Coloradans but only on gas and electric issues moving forward. Despite its track record of success and clear role in future telecommunication cases coming before the Public Utilities Commission (PUC) from 9-1-1 surcharge increases to the state’s high cost fund, Republicans in the Senate locked down with a party line vote that stopped the Office of Consumer Counsel (OCC) from representing consumers on telecommunication issues.

News Release | CoPIRG | Consumer Protection

Consumer Watchdog Will Get Disconnected Without Action

Colorado’s consumer watchdog is poised to get disconnected from telephone issues by the Colorado State Senate Friday. Unless an amendment is approved to allow Colorado’s consumer advocate, the Office of Consumer Counsel (OCC), to continue to do its job on telecom issues, Coloradans will be in danger of losing the representative that for 30 years has fought against unjustified prices and anti-consumer practices and won.

News Release | CoPIRG | Consumer Protection

As 9-1-1 Fees Rise, Senate Bill Aims to Disconnect Consumer Watchdog

On the day a State Senate committee considers a bill to stop Colorado’s consumer watchdog from reviewing the 9-1-1 fees charged to Coloradans each month on their telephone bills, a new report highlights how some Colorado residents fees are four times higher than others. According to the report by CoPIRG, 9-1-1 surcharges on customer telephone bills, which fund a patchwork of local communities’ 9-1-1 services like Call Centers, have grown by 44% since 1998 and residents in Summit County and San Juan County in Colorado pay the highest fees.

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